- Return Policy
American Medical Advancements offers the most reasonable and client friendly return policy in the market. We want our clients to be satisfied with their purchase and are committed to working with you to make that happen.
All returns must be approved by American Medical Advancements and take place within 10 days of purchase. Once approved a RMA number will be issue along with a return shipping label. Clients may ship under their own shipping account, but a tracking number must be provided to American medical advancements and the shipment must reference the RMA number. An RMA number is required for all returns regardless of the shipping method.
Returns must be received in "like-new" condition and in the original factory packaging. Additional charges will apply if an item is received that is not in "like-new" condition and or that is not in the original factory package. American Medical Advancements will provide a restocking fee quote for those returns without original packaging.
Items damaged beyond expected wear from light use will incur an additional 20% fee to cover repairs or part replacement. Extreme damage or complete destruction of an item will incur higher fees.
After a return has been fully inspected by our staff, a refi will be issued less shipping charges and any other restocking or damage fees. We typically process returns within three business days of receipt at our facility. Please allow up to five business days for your credit card provider to process the refund.
The following categories are not eligible for return
- Open box / warehouse deals
- Show remodels
- American Medical Advancements tools etc.
- Order ship to freight-forwarders
Please contact American Medical Advancements with any possible questions or concerns regarding returns before an order is placed.
We accept returns on all of our accessories, however, due to the nature of these products, we do charge a small restocking fee, in addition to return shipping charges.